Unit 8 Discussion Post/Case Study- Operations

Part One

Evaluate the three assigned readings by discussing the main points, evidence, and analysis. Expect to find two of the articles contain qualitative evidence with some expert opinions, and one contains quantitative evidence.


Use the Internet to read the following:

· Hawkes, H., Bailey, C., & Riedl, P. (2011). Service operations as a secret weapon. Strategy + Business. Retrieved from https://www.strategy-business.com/article/00072

· MESA International, & Cambashi. (2010). MESA metrics that matter revisited: Public summary report of correlating plant performance to business performance. Retrieved from https://services.mesa.org/resourcelibrary/ShowResource/9da9ab66-a420-48ed-afdb-027fe1e105a3

· Wolcott, R. C. (2016). Don’t be tyrannized by old metrics. Harvard Business Review Digital Articles, 2-6. Retrieved from http://library.capella.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=120647060&site=ehost-live&scope=site

Part Two

After evaluating the three articles, apply the concepts to a Fortune 500 company. For the Fortune 500 or Global 500 company that you chose (different from Units 2–7), analyze selected aspects of key resource elements of the Business Model Canvas to assess the operational performance of that company. Use the Capella library to choose at least two sources of information from MarketLine, D&B Hoovers, IBISWorld, or WSJ to research the company’s profile, read financial reports, and gain insight to the company’s competitive landscape with the focus on Operations. Refer to the Investor page of your chosen company’s website for the annual report and SEC 10k. Be sure to incorporate the key points, findings, and conclusions from the three articles you evaluated and deconstructed into your Case Application and cite the authors of the three articles within your Case Application.

Readings: My Fortune 500 is Newell Rubbermaid Inc.

I will attach the Newell Rubbermaid Inc. MarketLine Company Profile and IBISWORLD & Refer to the Investor page of your chosen company’s website for the annual report and SEC 10k.

Here is the link: https://ir.newellbrands.com/

Address these key elements in your Case Application:

Key Activities

What are the critical activities the company does? For example, Apple, Inc. never outsources product and software design.

Key Partners

Who are the company’s key partners and suppliers?

What is needed from them?

What key activities do they perform? For example, how important is Foxconn to Apple, Inc. in making products?

Operational Metrics

How does your selected company measure success?

Use APA headings to format your initial discussion post. Use the APA Module, linked in Resources, to guide your formatting. Use the following list to develop your post and include the information you gather under its corresponding headings:

Introduction: Tell the reader the purpose of the post and what will be covered.

Article Deconstruction: Evaluate each article using the MEA model: Main points/claims; Evidence (data); and Analysis (Are the claims supported by the evidence?).

Case Study Application: Demonstrate an application in your selected case study of some elements from the key activities, partners, and operational metrics.

Conclusion: Identify the key takeaways.

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