(Solved): Marriott's core values define its mission and vision. Essentials of its core values

Marriott’s core values define its mission and vision. Essentials of its core values are

(a) Putting people first.

(b)Pursuing excellence

(c) Embracing change

(d) Acting with integrity

(e) Serving the world

For a premier organization in hospitality segment, the core values which have been integral to the organization seem to be adequate. However, we don’t find words like “customer focus” or ” customer orientation” in the values. Though these values are intended but need to be explicit among the core values. Another point missing here is cotinuous improvement to make the services and customer experience better. Though embracing change is included in the values but it amounts to change with changing customer needs, not to find our own shortcomings and correcting them. The values reflect virtues or guiding principles inherent to the organization but it does not state where it aims to take the company, like ” To be the most preferred destination for a traveller”.

Apart from this, the values define the guiding principles and ethos of organization in the most effective manner, including employee focus, excellence in service, integrity, flexibility to change and community orientation.

The top objectives the company wishes to achieve through the statement

1. To be the world’s most preferred travel company driven by excellence.

2. To be known as an ethically driven, service oriented, sustainable and community sensitive organization.

3. To be among the best places to work in hospitality and service sector.

Questions

S: How will the manager know what to do? The verb understand is not really specific

M: How will the manager measure the progress towards achieving this objective? The objective does not have any measurable item.

A: Is it an achievable objective? If it isn’t, then de-motivation creeps in.

R: Is it a realistic objective?

T: time-oriented

Expert Answer

Answer
  • The manager will only get to know what has to be done to improve the existing state of the organization only when the goals and objectives, the values defined are SPECIFIC in nature i.e. there should be no ambiguity.
  • The objectives should be measurable on some metrics that is performance should be quantifiable so that progress can be measured and corrective actions can be taken if needed. Net promoter score can be a metric on which measurement can be done and subsequent performance can be measured.
  • The objectives defined should be attainable and achievable i.e. the employees should not feel that these are unachievable objectives and should not get demotivated. Achievable objectives would motivate employees to work towards achieving the set objectives.
  • Lastly, the set objectives should not be unrealistic and a deadline should be set that should ensure that work is moving in the right direction at the right pace so that targets can be revised and re-planned to achieve the business goals.
iWriteHomework
Order NOW for a 10% Discount
Pages (550 words)
Approximate price: -

Why Us?

Top Quality and Well-Researched Papers

All ourbpapers are written from scratch. In fact, Clients who ask for paraphrasing services are highly discouraged. We have writers ready to craft any paper from scratch and deliver quality ahead of time.

Professional and Experienced Academic Writers

Our writers keeps you posted on your papers progress - providing you with paper outline/draft. You are also at liberty to communicate directly with your writer.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time, in many cases quite ahead of time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.

× Contact Live Agents