Solved: Go to the Baldrige website , and find the links to award winners.

Go to the Baldrige website , and find the links to award winners.

Review some of their application summaries and summarize the types of performance measures that these companies use.

Expert Answer

Bardrige Excellence Award is an annual award instituted by the US National Institute of Standards and Technology in the name of Malcolm Baldrige Jr. who served as the United States Secretary of Commerce.

The award is given for business/non-profit, education and healthcare organizations of US based on sector specifc frameworks designed every year to help the organizations innovate, improve in quality and stand out as most successful with respect to various performance metrics.

Thousands of companies, small and big, apply to the award and only few are selected based on their success in meeting all the eligible criteria and the impact they make through their business.

Below are the various types of activities and the corresponding performance measures these companies use to win the prestigious awards –

Activities Performance measures

i) Employee training and mentoring Increase in retention rate and gross profit

ii) Reduced impact on environment Increase in sales

iii) High and cosistent health care quality Quality ranking by Medicaid and Medicare;reduction in turn around time of various services, reduction in medication errors

iv) Customer focus Customer service metrics, quality of products and services

v) Innovation in products and services offered Customer feedback, sales, impact on society etc.

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