A3 regarding dealing with and solving customer complaints in property managment

For my Leading High Performance Teams class we are required to create an A3 on any of the subjects listed in the description below. I work in property management and thought customer complaints would be a good one to do the project on because this is something all fields of work have to deal with. We need to create an A3 and then write a 4 page paper describing the information provided in the instructions. We can do the project on anything listed in the description so if you have a better one we can use the A3 model for and write about, I’m okay with that.

1) Individual Project Paper
• Using A3 thinking as the framework for understanding and solving an issue, select a problem or
project in an actual organization and evaluate the assigned team’s effectiveness to solve the issue
using the high performance team techniques covered in class.
o Options:
 Business: Business Strategy, Quality Issue, Customer Complaint, Improvement of
a Process
 Team Sports (Coaching Team, Players, Management, etc)
 Personal (Wedding, Major Home Project, etc)
• Team Selection, Team Dynamics, Scope Development, Gap Analysis Approach, Solution
Approach Technique, Measuring Success and Learnings should be considered carefully in your
analysis. Use the A3 Format to walk you through this process.
• Assess the team culture (utilize surveys, conversations, personal observation or other methods as
you deemed necessary).
• Write a paper (4 pages) describing the above. Use APA format.
• Present Paper to Class (5 minutes/presentation) using PPT.

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