Read A Case Study: The Incident of Flight #399, Southwest Airline’s Customer Service.
The article is attached(case study)
What you have to do
After reviewing the following case, on your own, research two articles and/or case studies similar to this one in regards to customer service experience. After finding two articles/case studies similar, compare each article/case study to the Southwest Flight #399. The articles/case studies does not have to be air-travel related. Once you compare each article/case study, please provide feedback on how you, as hospitality management professional, would handle the situation presented.
The paper must be a minimum of 750 words, and maximum of 1000 words. It should be typed, double-spaced, font type times new roman, font size 12 pt., with margins no larger than 1”. The final exam/project should have a professional appearance. The sources should be from Professional / Educational Journals or Periodicals. Articles from the internet are acceptable, but they should be from reliable sources.
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