Operations Management – Quality Improvement Process

Write a 3-5 page paper that identifies quality improvement processes and methodologies using industry standards. You paper should be APA formatted and a minimum of 3 references are required. You may need to do additional outside research to answer all of the questions. You should have four sections that address the following questions:

What are the core concepts of the Six Sigma philosophy?
Describe the evolution of quality management and how it influenced the Six Sigma philosophy.
How does Six Sigma differ from TQM (total quality management)? How is it similar?
Explain the definitions of quality from an operations management perspective, and from a customer perspectives.

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I have attached the textbook chapter for reference and included the citation below for the textbook if needed.

Evans, J.R. (2015). An Introduction to six sigma and process improvement (2nd ed.). Cengage. 9781133604587

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