Assume a customer perspective and visit your business and a competing business.
Based on your research and the course content:
Describe what aspects of operations affected your experience in each business.
Record your observations regarding staffing levels in each location, including numbers, visibility, and accessibility of employees.
Describe the typical activities in which employees are engaged. Do all personnel appear to be busy?
Compare and contrast your observations in the two businesses and judge which business is operating more efficiently.
Relate the results of your observations to address the following two questions:
What guidelines should operations managers use to execute the operating standards in their businesses?
What guidelines should operations managers use to project, manage, and control labor costs and other expenses in their businesses?
Recommend one action that each of the businesses could take to improve operational efficiencies while maintaining or reducing payroll expense.
Write a four-page paper (minimum) that thoroughly addresses all of the areas included under Instruction #2. The minimum length does not include the title page, abstract, reference page, or any additional pages containing charts, appendices, etc. Cite a minimum of two outside sources used in your research. You must give appropriate credit to the sources of the material, both external and internal. The guidelines for In-Text citations may be found here.
Format Instructions: Your paper must be double-spaced, 12 point Times New Roman font, with 1” margins on all sides. It must consist of a title page, abstract, body of the paper, and a reference page. Level I, Level II, and Level III headings must be used in the body of the paper. An appendix (or appendices) must be included after the reference page. The appendix/appendices should contain materials to support your answers to the questions posed in this paper. Since outside sources are required on this assignment, APA style in-text citations must be included in the body of the paper. The guidelines for In-Text citations may be found here. You are expected to follow all APA style guide requirements.
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